Assistant Manager, Programs and Services

Job Posting

Job title: Assistant Manager, Programs and Services

Contract Type: Part time, 21 hours per week

Vacancy Type: Existing, Leave of Absence

Start / End Date: March 2, 2026 – April 7, 2027, with the possibility of an extension

Posting Date: February 17, 2026

Reference Number: CLNU-2026-01

Salary Range: $60,000 - $72,000 per annum

Deadline to apply: Open till filled

CultureLink is a Not for Profit Charity settlement and community organization with 35 years of experience in developing and delivering services to meet the needs of diverse communities. Passionate about providing innovative services, we adapt to changes and create new programs that best respond to and address our clients’ specific needs.

CultureLink has a team of over 70 staff members, speaking more than 30 languages, and is funded by various levels of Government, United Way Greater Toronto, various foundations, Corporates and charitable giving. We around 10,000 participants on average each year.

Our services connect cultures to build welcoming communities. We assist newcomers looking for employment, help families navigate the school system, and provide youth with the skills necessary for bright and successful futures. We support refugees and bring together new and established Canadians.

Job Summary:

The Assistant Manager oversees programs which serve marginalized and vulnerable residents, particularly seniors, youth, and newcomers in the west end of Toronto. The Assistant Manager will be responsible for the successful implementation of programs and for achieving committed output and outcomes. Core responsibilities include, but are not limited to: building and strengthening relationships across the City of Toronto with a specific focus on Parkdale and its surrounding communities; ensuring program deliverables are met; effective mentoring, guidance, support and monitoring of the team; working in collaboration and supporting CultureLink’s programming for newcomers; such as settlement, employment, mentoring and mental health services implementing an effective feedback system to meet and exceed the agency’s strategic goals related to quality service provision, accountability and equity.

Proven experience and/or training (i.e. Diversity & Inclusion) for working with employees and clients from diverse backgrounds as well as strong conflict resolution skills are critical for the role’s success.

The Assistant Manager will perform an immediate critical role in planning and implementing strategies for the continuation of successful program delivery and enhancements at CultureLink offices, partner sites including the Toronto Public Library, Parkdale Branch. On-site presence is required.

Responsibilities:

Programs Leadership

• Direct, control and evaluate the delivery of services
• Design, administer and evaluate services so as to meet/exceed the agreed deliverables
• Coach and develop staff for optimal performance
• Sustain in-depth familiarity with current developments in laws and policies regarding poverty reduction, youth and seniors’ services, newcomer services and community development
• Design, collect, and analyze data to assess community needs, to support program development efforts
• Identify programs enhancements and collaborate on development of funding proposals
• Establish a community group consisting of community organizations and agencies where best practices and challenges can be shared

Programs Operations

• Produce periodic, well-researched, data-based reports to assist the management in ensuring that the programs are well established to meet, and/or exceed, the expectations of the funders and other stakeholders
• Manage tracking and submission of program reports to Funder, Board of Directors, and CEO
• Implement the programs through several off-site locations and lead a team of front-line employees to achieve the program deliverables required under the funding agreement(s) with Federal, Provincial, Municipal and other funders
• Foster a work environment which upholds CultureLink’s values of respect for all, providing high quality community programs, and continually learning to provide best practice programs
• Lead and facilitate in the hiring process and onboarding of new employees
• Set performance parameters, monitor individual achievements, support and mentor team members and conduct performance appraisals
• Mentor, support and develop the team members through coaching and direction on training & development opportunities
• Manage physical resources and maintain accountability
• Prepare and compile periodic program results-based reports for funders and donor(s) ensuring that appropriate records are maintained to provide a sound basis of program activities and results.

Relationships Management

• Promote CultureLink Programs and Services within various community spaces and Libraries in Parkdale and the City of Toronto.
• Establish viable connections with new organizations and agencies in the Parkdale area and surrounding community
• Acts as a resource person to ensure any concerns brought by community partners, with respect to the programs, and maintains regular interaction with them to take preventive steps to minimize such concerns
• Represent CultureLink to program stakeholders and partners
• Maintain relationships with the Parkdale branch of the Toronto Public Library and others community partners
• Implement strategic ideas and initiatives for successful outreach, program expansion and enhancement

Financial Management

• Work closely with Senior Management, for budget development and funding approvals
• Effectively administer and monitor program budgets and maintain best practices in expense management

Other Duties

• Any other duties as assigned by Management

Required Work Capacities:

• Physical Demands: sitting at a desk for computer work (50% of the workday) and meetings; lifting (files, laptop and program supplies up to 5kg); working in an open office
• Non-physical demands: travel between worksites; institutions/community partners, monthly deadlines, variety of tasks; some evening and weekend work required
• Social/emotional demands: teamwork; relationships/network-building; exposure to emotional situations; working closely with the public, clients and staff
• Cognitive/mental demands: attention to detail; self-supervision/autonomy; multitasking; organizational ability/time management, adaptability, sound judgement, effective written communication

Qualifications:

• Bachelor’s degree, preferably in Social Work, Psychology, Education, or Management or a combination of equivalent experience in relevant area and education
• A minimum of 5 years of experience in program delivery/program management in community services; experience with United Way-funded programs specifically is an asset
• Demonstrated experience in building and maintaining relationships with multiple stakeholders
• A minimum of 3 years of experience directly supervising a team
• Experience in a unionized environment is preferred and an asset
• Demonstrated ability in written/ verbal communication in English is required.
• Fluency in other languages is an asset, as is lived experience in/with newcomer communities
• Satisfactory Vulnerable Sector Screening with the past six months;
• Must be authorized to work in Canada

How to Apply:

Please submit your cover letter and resume to the Executive Assistant at jobspd@culturelink.ca, quoting the reference number (CLNU-2026-01).

CultureLink works within an anti-oppression framework and is committed to equity. We value diversity and inclusion, and strongly encourage applications from racialized people, people with disabilities, and people from gender and sexually diverse communities. Upon request, CultureLink will provide accommodations for people with disabilities throughout the selection process.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted. We will be reviewing applications as they are submitted. As part of our recruitment practices, Artificial Intelligence (AI) will not be used for screening, assessment or selection process for this job posting