Arthritis Line (English & French Volunteers)

Arthritis Line Volunteer

Position Overview

Arthritis Line volunteer answers inquiries received through our nationwide arthritis information and support system and actively communicates crucial information and offers support to people affected by arthritis across Canada.

Time Commitment

• Arthritis Line volunteers are asked to commit to one, 2-hour shift each week

• We ask for a minimum commitment of 6 months

• Bi-monthly Arthritis Line volunteer team meetings; occasional professional development sessions offered throughout the year

Available shifts - Eastern Time (as of June 1, 2025)

Monday: any 2-hour shift between 9:00 a.m. - 3:00 p.m
Tuesday: any 2-hour shift between 9:00 a.m. - 5:00 p.m
Wednesday: any 2-hour shift between 9:00 a.m. - 5:00 p.m
Friday: any 2-hours shift between 1:00 p.m. - 5:00 p.m

Key Areas of Responsibility

• Provide information and support to people affected by arthritis 

• Support inquiries via phone, email and/or website chat

• Support callers who may feel emotional, overwhelmed or fearful

• Direct callers to the online tools and resources on the Arthritis Society Canada website

• Direct callers to local supports and resources

• Inform callers about upcoming education opportunities with Arthritis Society Canada

• Data entry related to interactions, tracking, and reporting/documentation

Desired Skills & Attributes

• Passionate about, and committed to, bettering the lives of those affected by arthritis

• Willingness to undertake training appropriate to the role, and learn about arthritis and Arthritis Society Canada’s resources

• Ability to work effectively with staff and other volunteers remotely

• Experience working and interacting with people

• Effective problem solving and decision-making skills

• Ability to adjust tone and voice depending on audience

• Lived experience or knowledge of arthritis is an asset

• Comfort and experience working with technology

• Experience and knowledge related to the impacts of arthritis is an asset, but not required

Major Contacts

• An Arthritis Society Canada Staff member will directly oversee this role

• People affected by arthritis, and people interested in learning more about arthritis and Arthritis Society Canada

• Other volunteers and Arthritis Society Canada staff

Working Environment

This position is remote, volunteers can participate where they have access to internet and a private environment.

We thank all applicants for their interest in volunteering with Arthritis Society Canada, however, please be advised that not all candidates can be selected to join our volunteering program.