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PART TIME, CONTRACT TO DECEMBER 31, 2026 17.5 HOURS PER WEEK (0.5 FTE) SALARY RANGE: $47,187 - $50,179 (FULL-TIME EQUIVALENT) INCLUDES HEALTH BENEFITS AND HOOPP (HEALTHCARE OF ONTARIO PENSION PLAN)South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.This position acts as part of a multidisciplinary team, facilitating client flow through the Diabetes Eye Screening Program (DESP). This may involve providing program information, answering and triaging calls, inquiries, referrals, greeting and checking-in clients, booking appointments and file management using the EMR system, data entry, program material and supply ordering, and scheduling. Working within the larger Service Administration &amp; Quality (SAQ) team, this position will also provide back-up administrative support for the clinic and centre as a whole. This could include working at various SRCHC locations, booking appointments, communicating with clients, responding to general enquiries, acquiring services for and providing information to the public and other agencies regarding the services of SRCHC.This position involves working evenings and weekends. This position is expected to work onsite.Responsibilities: Program Support • Booking program participants, managing incoming referrals and client files, making reminder phone calls and coordinating client drop-in visits via the EMR • Reception and client flow management • Answer incoming telephone calls for DESP staff • Provide intake and registration of new clients and creates, maintains, files and retrieves client charts for clinicians • Provide scanning, photocopying, faxing and filing services for DESP Program staff and managers • Coordinate referrals for clients and in collaboration with external providers • Input encounter information for data collection purposes • Enter and maintain DESP Provider EMR templates, orientation and group schedules, as well as meeting and room booking • Provide administrative support with time off requests and rebooking clients following established minimum coverage guidelines • Coordinate the availability of supplies, program materials and educational literature across multiple sites • Collaborate with program team in the production of program material, brochures, flyers • Coordinate mass mailings • Participate in centre wide initiatives General Administrative Duties • Respond to the administrative needs of the DESP team and Operational Health System team providing computer work, photocopying, faxing, and filing • Assist with team meetings i.e. maintain running agendas and minute taking • Ensure relevant Process Manual and workflows are followed, accurate and up-to-date • Open and distribute mail accordingly • Support with supply organization, ordering and tracking • Responsible for the opening and closing of the centre following procedures to ensure the security and safety of the building, staff, clients and guests • Utilize Excel in reception and administrative tasks Clinical Support and Administration • Administrative support for new referrals to Clinical programs via the EMR, email, e-referrals, fax and phone • Screen client calls; make appropriate appointments for services • Make arrangements and referrals with external services (e.g. x-rays, ECG’s and prescription renewals) as directed • Intake and registration of new clients following established protocols in the EMR • Work collectively to manage client waitlists • Book appointments for clients using the EMR • Ensure the EMR and files are accurate and current • Input encounter information for data collection purposes into excel, EMR or other tracking system • Provide backup support within the SAQ team • Participate in all required meetings, trainings and communicate program and service updates across applicable teams Reception • Respond to general enquires, provide basic service to clients (e.g. TTC tokens, taxis, referrals to other agencies) and provide information to the public and other agencies regarding services • Recognize escalating situations and follow established protocols to obtain assistance and apply de-escalating techniques • All other duties as requiredQualifications: • University and/or College education • Minimum 2 years’ experience as a receptionist or administrative assistant, in a clinical, social service related environment • Conflict prevention and de-escalation training an asset • Knowledge of community, the health sector (including primary health care) and community health centres • Experience working with marginalized populations an asset • General knowledge of Harm Reduction philosophy of care an asset • A strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needs • Proficiency in the use of computer technology and various software applications including an Electronic Medical Record (EMR) • Advanced knowledge of Microsoft Office (Word, Power Point, Access, Excel) • Planning and task management skills • Excellent verbal and written communication skills • Excellent interpersonal skills in dealing with the public • Strong organizational skills • Ability to prioritize and multi-task with simultaneous attention to detail • Flexible, self-starter • Ability to assist with and help de-escalate conflicts, and confidence in asserting and maintaining strong boundaries • Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others • Ability to work effectively independently and as part of a multi-disciplinary team in a fast-paced environment • Police clearance documentation will be required for employment • Proof of double COVID-19 vaccination status will be required for employmentThe deadline for applicants is Thursday, October 9, 2025 at 12:00 p.m. (noon).Please mail in your cover letter and resume in confidence to:The Hiring Committee – Admin Program Assistant – DESP South Riverdale Community Health Centre 955 Queen Street East Toronto, ON M4M 3P3Or by email to: <a href="mailto:humanresources@srchc.com" target="_blank">humanresources@srchc.com</a>.Please enter “Admin Program Assistant – DESP” in the subject line of your email.No faxes, phone calls, or requests to meet please. This is a bargaining unit position with CUPE Local 5399. SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted. SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position. SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

South Riverdale Community Health Centre

Administrative Program Assistant – DESP

FULL TIME, CONTRACTS TO MARCH 31, 2026 HOURLY RATE: $25.93 - $27.57 INCLUDES HOOPP (HEALTHCARE OF ONTARIO PENSION PLAN)South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.As part of a multidisciplinary team, this position provides reception and administrative support to staff and programs throughout the organization. This involves greeting and checking-in clients, answering and triaging calls, responding to inquiries, booking appointments, providing program information, file management using the EMR system, data entry and scheduling. This position requires providing services to a range of clients, including people who use drugs, people with mental health concerns, and other marginalized populations facing significant health barriers. Working within the larger Service Administration &amp; Quality (SAQ) team, this position also provides back-up administrative support for the clinic and other centre programs, which could include working at other SRCHC locations.As first point of contact for the centre, this position requires a high degree of professionalism, the ability to accurately work in a fast-paced environment, exhibit a strong, dynamic work ethic and the ability to effectively develop solutions as a critical thinker.This position is expected to work onsite evenings and weekends as required.Responsibilities: Reception • Provides reception services for the Centre including communicating with service users, responding to general enquiries, arranging services for clients (e.g. TTC passes, taxi, referrals to other agencies), answering incoming telephone calls for all staff, directing calls and taking messages, and providing information to the public and other agencies regarding services • Makes appropriate referrals as required according to service needs • Provides backup coverage for Harm Reduction Supply and Naloxone Distribution • Maintains agency and service provider contact list within SRCHC catchment • Responsible for the opening and closing of the centre following procedures to ensure the security and safety of the building, staff, clients and guests • Recognizes escalating situations and follows established protocols to obtain assistance and apply de-escalating techniques Clinical and Program Support and Administration • Provides administrative support for new referrals and intake of clients receiving allied support services within the Centre via the EMR, email, e-referrals, fax and phone • Intake and registration of new clients following established protocols • Provides support for open access services including checking-in and registration of clients • Provides first floor administrative support to programs and services including data entry, scanning, booking appointments, managing referrals, checking-in clients and ensuring client registration, demographic and health equity information is up to date • Provides administrative support for Centre programing as required • Works collectively to manage client waitlists for programs and services • Ensures client records and files are accurate and current • Enter and maintain provider EMR templates, orientation and group schedules, as well as meetings and room booking • Input encounter information for data collection purposes into Excel, EMR or other tracking system • Participates in all required meetings, huddles, trainings, and communicate program and service updates across applicable teams • Assist with team meetings i.e. maintain running agendas and minute taking General Office Administration • Photocopy, fax, arrange courier services and other administrative tasks as required • Coordinates, orders and distributes office supplies • Opens, sorts and distributes mail internally and externally • Maintains general reference material and disseminates as needed • Oversees meeting room schedule and updates information board daily • Maintains bulletin boards, information table and pamphlet areas and maintains a neat waiting room • Support with supply organization, ordering and tracking • Ensure relevant Process Manual and workflows are followed, accurate and up-to-date • All other duties as requiredQualifications: • University and/or College education • Minimum 2 years’ experience as a receptionist or administrative assistant, in a clinical, social service related environment • Conflict prevention and de-escalation training an asset • Experience working with marginalized populations an asset • General knowledge of Harm Reduction philosophy of care an asset • Proficiency in the use of computer technology and various software applications including an Electronic Medical Record (EMR) • Advanced knowledge of Microsoft Office (Word, Power Point, Access, Excel) • Excellent verbal and written communication skills • Excellent interpersonal skills in dealing with the public • Ability to communicate in a second language an asset • Strong organizational skills • Ability to prioritize and multi-task with simultaneous attention to detail • Flexible, self-starter • Ability to assist with and help de-escalate conflicts, and confidence in asserting and maintaining strong boundaries • Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others • Ability to work effectively independently and as part of a multi-disciplinary team in a fast-paced environment • Police clearance documentation will be required for employment • Proof of double COVID-19 vaccination status will be required for employmentThe deadline for applicants is Wednesday, October 8, 2025 at 12:00 p.m. (noon).Please mail in your cover letter and resume in confidence to: The Hiring Committee – Community Administrative Receptionist South Riverdale Community Health Centre 955 Queen Street East Toronto, ON M4M 3P3Or by email to: <a href="mailto:humanresources@srchc.com" target="_blank">humanresources@srchc.com</a>.Please enter “Community Administrative Receptionist” in the subject line of your email.No faxes, phone calls, or requests to meet please. This is a bargaining unit position with CUPE Local 5399. SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted. SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position. SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

Community Administrative Receptionist

FULL-TIME CONTRACT POSITION – 15 MONTHS SALARY RANGE: $87,944 - $103,464 INCLUDES HEALTH BENEFITS AND HOOPP (HEALTHCARE OF ONTARIO PENSION PLAN)South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food center and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.SRCHC is looking to hire a dynamic and experienced Manager to lead a number of special projects aimed at supporting SRCHC projects being led by the Board of Directors, including strategic planning and community engagement initiatives. This role offers an exciting opportunity to make a significant impact by supporting the agency in promoting operational and governance excellence.Responsibilities: • Lead and manage a diverse portfolio of cross organizational projects aligned with SRCHC’s Board priorities and SRCHC’s operational accountability framework • Develop, monitor, track and report on multiple project plans deliverables and risk mitigation strategies • Develop and implement communication plans to inform and update staff, board members and other key stakeholders about projects • Lead SRCHC Board Work groups responsible for strategic planning and community engagement • Work with external consultants to manage strategic planning activities including an environmental scan, client, community and staff engagement, and once the plan is completed, supporting the development of an operational plan • Support Board and Leadership Team to design, plan and implement a series of community engagement activities related to SRCHC’s 50th Anniversary • All other duties as requiredEducation and Experience: • University Master’s degree with experience in a related discipline (e.g. health administration/project planning, quality improvement) • Project Management certification considered an asset • Minimum 3 years progressive leadership experience managing complex health system projects ideally in community health or primary care settingsKnowledge and Skills • Demonstrated ability to lead and support project teams with capacity to manage multiple concurrent projects with competing priorities • Proven expertise in project management principles, methodologies and experience utilizing project planning techniques, tools and templates • Experience leading and supporting cross-organizational teams with an ability to earn the trust of key stakeholders, mobilize and motivate teams, set direction, build consensus, coach and resolve conflict • Ability to exercise a high degree of autonomy in planning and managing projects • Strong collaborative leadership • Detail and goal orientated with strong problem-solving, critical thinking and negotiating skills • Excellent communication, presentation and facilitation skills, with the ability to present complex concepts clearly and effectively to a diverse audience • Ability to work flexible hours • Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others • Strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needs • Respect for client confidentiality • Proficiency in the use of computer technology and various software applications • Previous CHC experience an asset • Police clearance documentation will be required for employment • Proof of double COVID-19 vaccination status will be required for employmentThe deadline for applicants is October 1, 2025 at 12:00 p.m. noon.Please mail in your cover letter and resume in confidence to: The Hiring Committee Manager, Special Projects South Riverdale Community Health Centre 955 Queen Street East Toronto, ON M4M 3P3Or by email to: <a href="mailto:humanresources@srchc.com" target="_blank">humanresources@srchc.com</a>Please enter “Manager, Special Projects” in the subject line of your email.No faxes, phone calls, or requests to meet please. This is a non-bargaining unit position SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted. SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

Manager, Special Projects

FULL TIME &amp; PART TIME (0.5 FTE), REGULAR POSITIONS SALARY RANGE: $57,652 - $67,826 (FULL-TIME EQUIVALENT) INCLUDES HEALTH BENEFITS AND HOOPP CASUAL, REGULAR POSITION HOURLY RATE: $31.68 - $37.27 INCLUDES HOOPP (HEALTHCARE OF ONTARIO PENSION PLAN)South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.The Community Health Worker – CTS works within the CTS services of SRCHC. This position will assist with the program activities, respond to overdoses, distribute harm reduction supplies, provide harm reduction education and make referrals to additional services. This position is further responsible to provide informal counseling and work on community engagement and capacity building through outreach activities and organizing and facilitating groups and workshops. The Community Health Worker – CTS will work collaboratively with other interdisciplinary team members and service providers, as well as with service users.This position is expected to work onsite.Responsibilities: • Supports service users to administer their own drugs; assesses service user knowledge of safe drug consumption processes and works with service user to achieve the best possible outcomes • Assesses, responds to and manages overdose events; provides overdose prevention education and support • De-escalates conflict with or among participants, according to established protocols • Provides harm reduction materials and information to service users and ensures safe disposal of used equipment in accordance with established protocols • Seeks out opportunities to provide supportive counseling, education and referrals to health and social services • Assists with day-to-day CTS coverage, collaborative program planning and knowledge transfer activities • Works on community engagement and capacity building through outreach, community clean-ups and organizing and facilitating workshops • Maintains a hygienic, organized, comfortable and respectful environment • Assists with stocking, organization and inventory of supplies • Works collaboratively with other team members, participates in interdisciplinary case conferences and team meetings and collegially shares knowledge of drug using community with other staff• Helps to ensure operations of the CTS comply with all exemption requirements and guidelines, as well as all SRCHC policies and procedures • Attends mandatory training as applicable • Collaborates within own team and other teams across the organization to identify and provide health education to target groups • All other duties as requiredQualifications: • Post-Secondary education from a recognized University or College • Proven experience with overdose response and training in/experience with oxygen and Naloxone administration • Physical ability to provide support in an overdose situation • Experience and knowledge of drug use, specifically injection drug use • Work experience with a harm reduction program and knowledge of harm reduction principles and strategies • Outreach experience and experience facilitating groups and/or workshops • Experience providing peer-to-peer support • Demonstrated ability to de-escalate crisis situations and other conflict • Confidence in asserting oneself and maintaining strong boundaries • Knowledge of community services and resources; strong advocacy skills • Proficiency in the use of computer technology and various software applications • Strong communication skills; able to actively and accurately listen • Demonstrated respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others • Demonstrated display of sensitivity to others • Open, non-judgmental and willing to learn • Lived experience as or working with people who reflect our priority client population (racialized people, indigenous people, people who engage in sex work, prisoners/ex-prisoners, people with mental health issues, people who have experienced trauma, people who have experienced homelessness or street involvement) considered an asset • Respects and values the diversity of communities and individuals • Police clearance documentation will be required for employment • Proof of double COVID-19 vaccination status will be required for employmentThe deadline for applicants is Thursday, October 2, 2025 at 12:00 p.m. (noon).Please mail in your cover letter and resume in confidence to: The Hiring Committee – CHW – CTS South Riverdale Community Health Centre 955 Queen Street East Toronto, ON M4M 3P3Or by email to: <a href="mailto:humanresources@srchc.com" target="_blank">humanresources@srchc.com</a>.Please enter “CHW – CTS” in the subject line of your email.Please specify in your cover letter if you are applying for the Full-Time, Part-Time or Casual position.No faxes, phone calls, or requests to meet please. This is a bargaining unit position with CUPE Local 5399. SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted. SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position. SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

4 South Riverdale Community Health Centre Jobs