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﻿Through weekly group involvement, the children explore other cultures, racism, bullying, healthy relationships, family violence, and safety planning. Activities include cooking, art and crafts, sports, games, science experiments and drama. The Society’s volunteers are positive role models for the children and educate them about healthy communication and relationship skills.

John Howard Society of London and District

Teens and Children's Group volunteers

Volunteers are needed to provide front desk coverage at the main office, answering phone calls, booking appointments, greeting clients and monitoring the waiting room area. Volunteers will provide support to JHS staff such as typing, organizing files, shredding etc.

Front Desk Support

Title: Volunteer Driver Reports to: Drive Coordinator Job Location: Various locations as assigned. Main office located at 499 River Road West, Wasaga Beach, Ontario.&nbsp; About Caithkin Treatment Foster Homes At Caithkin, we are committed to helping both children and young adults by placing them in safe, nurturing homes where they can thrive. Our goal is to connect each client with compassionate foster families who provide the stability, care, and sense of belonging they need to grow and succeed. We go beyond placement by offering therapeutic services tailored to the individual needs of each client, ensuring they receive the emotional and developmental support necessary for their well-being. Our team also works closely with Treatment Support Workers (TSWs) to provide additional assistance when needed, helping foster parents and clients navigate challenges with confidence and care. Through personalized matches, comprehensive support, and therapeutic resources, Caithkin creates opportunities for children and young adults to build brighter futures and be the best they can be. About The Volunteer Driver plays a crucial role in supporting our organization by providing safe and reliable transportation services for Caithkin clients. This position is ideal for individuals who enjoy driving and assisting others in their community. Key Responsibilities<ul>	<li>Transporting clients safely to designated locations.</li>	<li>Follow all traffic laws, safety regulations and organizational guidelines.</li>	<li>Maintaining accurate records of mileage and trips.</li>	<li>Ensure the cleanliness and proper maintenance of the assigned vehicle.</li>	<li>Communicate promptly with the Drive Coordinator regarding schedule changes, delays, or issues.</li>	<li>Represent the organization professionally at all times.</li></ul>Qualifications and Experience<ul>	<li>Broad Record Check or previous background check. If you do not have one, upon volunteering with Caithkin you will need to apply for this background check.&nbsp;</li>	<li>G class drivers license with a clean driving record.</li>	<li>Reliable vehicle with valid insurance and registration.</li>	<li>Ability to maintain confidentiality and professionalism.</li>	<li>CPR certification, if possible.&nbsp;</li>	<li>Any other certifications, if applicable.</li>	<li>Educational background in child and youth care, not required but good to have- helps to understand Caithkins mission.</li></ul>Benefits of Volunteering<ul>	<li>Opportunity to make a meaningful impact in the community.</li>	<li>Flexible schedule to accommodate availability.</li>	<li>Company events and training opportunities.</li>	<li>Mileage reimbursement, $0.55 per km.</li></ul>Conditions of Volunteer Driving<ul>	<li>Using your own vehicle to transport clients.</li>	<li>Working closely alongside the Drive Coordinator and other necessary points of contact.</li>	<li>Participation in essential training and professional development, if needed.</li></ul> If you believe this is an opportunity that you or someone you know would be interested in reach our and we would like to schedule a day to meet!!

Caithkin Treatment Foster Homes

Volunteer Driver - Caithkin Treatment Foster Homes

We need motivated people with experience working in a Library to help us expand the content and readership of our &nbsp;online libraryA variety of skills are needed

Change Climate Change

Online Librarian

You can get involved in any of the following programs and services:<ul>	<li>Reception/Front Desk</li>	<li>Women’s Group</li>	<li>Bail Program</li>	<li>Co-facilitate the Children’s and Teens Groups</li>	<li>Indigenous Services</li></ul>As a volunteer for the John Howard Society of London and District, you will gain valuable experiences and a sense of satisfaction that you have made a difference in your community. &nbsp;By offering your time and services as a volunteer, you will not only be helping the individuals we work with, but you will also be benefiting your community and yourself.

General Support Volunteer

Our team is looking for volunteers to help with many different needs:&nbsp;<ul>	<li>Set up and tear down for workshops and presentations at various community locations.&nbsp;</li>	<li>Helping newcomer youth with language skills -all supplies provided&nbsp;</li>	<li>Social Media support&nbsp;</li>	<li>Short-notice pop-up events&nbsp;</li>	<li>Resume building and job search&nbsp;</li></ul>

Youth Team Outreach Support

Position:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Family Preservation Clinical Supervisor – 1 Position&nbsp;Status:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Permanent Full-Time&nbsp;Hours of Work:&nbsp; 8:30am – 4:30pm Monday to Friday&nbsp;Department:&nbsp; &nbsp; &nbsp; Family Preservation and ReunificationLocation:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;745 Clark DriveClassification:&nbsp; &nbsp; Supervisor – Grid 30 (+ 2 Temporary Market Adjustment)Salary:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;$3,694.47 to $4,226.96 bi-weeklyAt VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld, honoured, and protected. We strive to eliminate oppression, discrimination, and marginalization within our community. We acknowledge and honour the inherent wisdom, capacity, and resourcefulness of our community in designing programs and services to care for our own children and families. Accordingly, we are dedicated to planning, developing, and implementing creative and innovative Indigenous programs and services in collaboration with members of our community and other agencies.<ul><li>Join an Agency that strives to provide services to strengthen Indigenous families culturally and spiritually!</li><li>Receive a competitive salary $96,386.14 to $110,278.43 per year PLUS a comprehensive benefits package!</li><li>Take on a challenging role that provides membership in the Public Service Pension Plan</li></ul>JOB SUMMARY:The Family Preservation and Reunification (FPR) Program provides a continuum of homebased, culturally grounded, and goal-orientated services to families served by VACFSS’ Child Safety, Guardianship and Resources Programs. The FPR Program supports families to connect to their Indigenous culture and to strengthen identity and self-esteem. It works with culturally based and holistic healing approaches to address physical, mental, and spiritual needs. It seeks to support the Indigenous beliefs, values, cultural practices, and resources that are identified by the family as meaningful.Reporting to the Family Preservation Manager is responsible for supervising the daily operations of a Family Preservation and Reunification counselling team in the context of Restorative Indigenous Child Welfare practice. The position has responsibility to plan, develop, manage, coordinate and evaluate the delivery of services within the context of a Family Preservation team. The Clinical Supervisor provides clinical supervision, planning, coordination and administration of volunteer mentoring, in-home-services and self-help mutual aid groups. The position is directly accountable for the quality of service to clients and for setting and monitoring standards in a manner that is culturally sensitive to Indigenous people. Utilizing the Restorative Supervision Model, provides direct supervision and coaching to workers in the Family Preservation team. Provides vision, direction, guidance and leadership to his/her direct reports and others. The Clinical Supervisor is responsible to provide joint supervision for the Child and Youth Wellness Counsellors with the Director and Family Preservation Manager position. The clinical supervision would be provided by the Clinical Supervisor.The Clinical Supervisor supports the work of Counsellors and assists in stewarding the program to stand with and help families to:<ul><li>Engage positively with the child welfare system.</li><li>Strengthen connections to their culture and Indigenous community(ies).</li><li>Access community resources to meet basic needs such as safe housing, medical care, and food security.</li><li>See their children as sacred bundles and parents as sacred life givers.</li><li>Improve parenting confidence and abilities.</li><li>Strengthen relationships between families and children placed out of their homes.</li><li>Increase understanding of historical, intergenerational, and personal trauma, and promote healing.&nbsp;</li></ul>The Clinical Supervisor is directly accountable for the quality of service to clients through Counsellors, working collaboratively with referring VACFSS Programs, setting and monitoring standards in a manner that is culturally sensitive to Indigenous people, reporting requirements and working within financial policies. Utilizing the Restorative Supervision Model, provides regular direct supervision, leadership, guidance, coaching, and consultation to counsellors that addresses clinical and administrative needs.&nbsp;The Clinical Supervisor ensures services provided are reflective of an integrated case management/wraparound service approach by:<ul><li>Ensuring that services are strength-based and build on the family’s capacity to take care of their own children as well as directing their own service plans.</li><li>Ensuring program standards and guidelines as well as policies and procedures of the agency are maintained.</li><li>Facilitating and participating in weekly case management team meetings.</li><li>Overseeing referral, intake and discharge planning.</li><li>Reviewing follow-up cases to ensure maximum quality of client care.</li><li>Provide clinical consultation with respect to: Assessment and integrated services planning; Services to address concrete needs; Individual parent training and education.; Therapeutic interventions with individuals, couples and families; Linkages to formal and informal supports.</li></ul>As a member of the larger Family Preservation team, as well as the VACFSS Leadership team, the Clinical Supervisor contributes to team activities, shares ideas/information and experience with team members, and demonstrates commitment to team decisions and goals.&nbsp;&nbsp;A complete position profile will be made available to candidates at the time of the interview.&nbsp;QUALIFICATIONS<ul><li>A Master's degree in social work (Clinical Specialty or equivalent training/education), Educational Counselling, Clinical Psychology, Child and Youth Care, or equivalent; with</li><li>At least five years of direct counselling in child and family services as a Registered Social Worker, Registered Clinical Social Worker or Registered Clinical Counsellor and a combination of experience in addictions, mental health and trauma.</li><li>Supervisory training.</li><li>Supervisory experience required.</li><li>Mastery of Parent Effectiveness Training, Behavior Modification, Bargaining and Negotiating Techniques and Assertiveness Training.</li><li>Eligible to be a member of BCACC as a Registered Clinical Counsellor (RCC) or a member of BCCSW as a Registered Clinical Social Worker (RCSW).</li></ul>Key Competencies:<ul><li>Relational Engagement</li><li>Leadership</li><li>Collaborative Planning and Decision Making</li><li>Emotional Competency</li><li>Resilience</li><li>Cultural, Spiritual Expression</li></ul>Notes:<ul><li>This position requires Union membership.</li><li>A vehicle with business class insurance and a Class 5 Driver’s License are required.</li><li>This position requires the incumbent to be available in the office</li></ul>ABOUT THE BENEFITS:In exchange for your contributions to VACFSS, you will receive a competitive salary and a comprehensive benefits package, including:<ul><li>Medical, extended health, and dental</li><li>Group life</li><li>100% employer-paid premiums</li><li>3 weeks of vacation</li><li>Eligible for the VACFSS flex program&nbsp;</li><li>Membership in the Public Service Pension Plan</li><li>Access to VACFSS’ Staff Support Counsellor</li><li>Access to Indigenous Cultural Teachings as coordinated by the Agency</li></ul>We thank all candidates for their interest; however, only those selected for an interview will be contacted. Applications will be accepted from candidates with the above qualifications or from candidates that have delegated experience with MCFD or a Delegated Aboriginal Agency.&nbsp; An eligibility list may be created. Preference may be given to qualified Indigenous Candidates as per Section 41 of the Human Rights Code.&nbsp;

Vancouver Aboriginal Child & Family Services Society

Clinical Supervisor - Family Preservation & Reunification

Formed in 1992, the Ontario Undergraduate Student Alliance (OUSA) is a non-profit advocacy organization that strives to effectively and responsibly represent Ontario’s full- and part-time undergraduate students to lobby for an affordable, accessible, accountable, high-quality, and equitable higher education system. In order to achieve these goals, OUSA provides research and policy solutions to government, organizes campaigns, communicates priorities, and develops partnerships with post-secondary education sector stakeholders. With a membership of approximately 160,000 undergraduate, professional full- and part-time students, OUSA is one of the largest and most respected student organizations in the country.POSITION: Manager of CommunicationsDEADLINE: 11:59pm on Monday August 18th, 2025HOURS OF WORK: Position is 40 hours per week with the requirement to work some evenings and weekends.COMPENSATION: Annual salary starting at $56,000-60,000; including vacation time, professional development opportunities, and health and dental benefits.START DATE: Late September 2025LOCATION: A hybrid work environment based in downtown Toronto, with mandatory in-person conferences and events in Toronto and across university campuses in Ontario; however day-to-day work can be completed remotely.&nbsp;Reporting to the Executive Director, the Manager of Communications is responsible for all internal and external communications of the organization to stakeholders, online audiences, and media.&nbsp; Major Duties &amp; Responsibilities:&nbsp;<ul><li>Coordinating, planning, and editing engaging content for OUSA’s social media;</li><li>Creating original content by taking photos and videos to be included in OUSA’s communications;</li><li>Maintaining and managing content of the main website including its blog and our monthly newsletter</li><li>Regularly preparing press releases and media advisories, and managing relationship with print, web, radio and television media on post-secondary education related stories and editorial submissions;&nbsp;</li><li>Designing and producing publications, promotional material, and government submissions;&nbsp;</li><li>Assisting in the preparation of press releases and media advisories;&nbsp;</li><li>Implementing the visual identity and branding of the organization; and</li><li>Organizing OUSA’s annual public awareness campaigns on post-secondary student issues.</li></ul>The ideal candidate should possess:<ul><li>a university baccalaureate degree or above;</li><li>strong organization skills with exceptional attention to detail;</li><li>a command of Microsoft Word and Excel;</li><li>strong writing and communication skills;</li><li>familiarity with Adobe InDesign, Illustrator and Photoshop considered an asset;</li><li>proficiency of social media platforms and their associated features;</li><li>background or relevant experience in the post-secondary or non-profit sector considered an asset;</li><li>experience working directly with post-secondary students considered an asset;</li><li>experience and affinity for working in a collaborative team environment;</li><li>excellent personal initiative and strong work ethic;</li><li>ability to work effectively and efficiently under pressure; and</li><li>familiarity with OUSA’s structure and operations.</li></ul>While OUSA is a professional organization, it is intimately connected with university students. This youthful attitude transfers into a highly charged and passionate workplace that creates a unique opportunity for both satisfying and creative work. OUSA makes every effort to reward employees with both a relaxing and exciting environment and a job that gives them the chance to build and develop their skills.To Apply: Please submit a cover letter, resume, and sample of work that highlights how you meet the above qualifications. The sample of work should demonstrate your graphic design and/or creative abilities (e.g. portfolio, social media posts, posters, infographics).Candidates selected for an interview will be notified no later than August 25th, 2025. Interviews will be held on September 8th. Interviews will be available during and after business hours, and will be facilitated virtually through Zoom.Please send cover letter and resume via e-mail to:Malika Dhanani, Executive Director e-mail: <a href="mailto:hr@ousa.ca" target="_blank">hr@ousa.ca</a>More information and resources can be found at <a href="https://www.ousa.ca/" target="_blank">www.ousa.ca</a>OUSA encourages applications from candidates from diverse backgrounds, identities, and lived experiences, including but not limited to racialized, Black, and Indigenous individuals, those with disabilities, and members of the 2SLGBTQ+ community.OUSA is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disability Act (AODA). If you require accommodations for a disability during any stage of the recruitment process, please email <a href="mailto:hr@ousa.ca" target="_blank">hr@ousa.ca</a>.The Ontario Undergraduate Student Alliance (OUSA) represents the interests of approximately 160,000 professional and undergraduate, full-time and part-time university students at nine student associations across Ontario. OUSA is run by a Steering Committee made up of elected student representatives from each of our member associations. Day-to-day activities are carried out by full-time office staff. For more information, please visit our website at <a href="http://www.ousa.ca" target="_blank">www.ousa.ca</a>.

Ontario Undergraduate Student Alliance

Manager of Communications

JOB POSTING&nbsp;Finance and Administration Coordinator&nbsp;&nbsp;Location: Hybrid – 1-2 days in-office (Toronto)&nbsp;Reports to: Director of Operations and HR&nbsp;Job Type: Full-Time, Permanent&nbsp;Salary Range: $60,000 – $65,000 per year and benefits.&nbsp;About CCHR&nbsp;&nbsp;&nbsp;The Canadian Centre for Housing Rights (CCHR) is one of Canada’s oldest charities working to advance the right to adequate housing. Founded in 1987, CCHR has worked tirelessly for over 38 years at the intersection of human rights and housing and is one of Canada’s leading NGOs working in social and economic rights. CCHR works to advance the right to adequate housing by:&nbsp; &nbsp;<ul><li>Serving clients to help them stay housed: CCHR provides free services to tenants facing eviction and human rights violations in their housing, and we are experts in these fields. Each year, we provide services to over a thousand tenants, and we are highly effective in ensuring that some of the most vulnerable Ontario renters remain in their homes.&nbsp; &nbsp;</li><li>Providing education and training about housing rights: CCHR provides public education and training on housing rights and human rights in housing to diverse groups across Ontario, reaching approximately 4,000 people annually. We work with community partners to train individuals and communities about their housing rights and how to assert them, and we engage with landlords to educate them about their obligations as housing providers.&nbsp; &nbsp;&nbsp;</li><li>Advancing rights-based housing solutions: CCHR advances rights-based housing solutions through research, policy development, advocacy, and law reform. Notable achievements include setting a legal precedent preventing landlords from discriminating against renters who receive social assistance, launching a constitutional challenge against the federal government for failing to take action against homelessness, and coordinating the Right to Housing Toronto (R2HTO) network.&nbsp; &nbsp;&nbsp;</li></ul>Working at CCHR &nbsp;CCHR is a collaborative and cross-functional team of about 30 motivated professionals working across Canada, linked by our commitment to advancing the right to housing.&nbsp;&nbsp;Over the past three years, the organization has grown fivefold, expanded our work nationally, and developed innovative ways to engage communities, individuals, and organizations to support rights-based housing solutions. CCHR’s 2024-27strategic plan aims to tackle Canada’s housing affordability crisis head-on through initiatives that promote affordability, equality, and security of tenure across the country.&nbsp;&nbsp;Position Summary&nbsp;&nbsp;The Finance and Administration Coordinator plays a central role in supporting the operational backbone of our organization. With a primary focus on accounts payable/receivable, reconciliation, payroll, and HRIS support, and administrative coordination, this position ensures that key financial and administrative functions are carried out with accuracy and efficiency. The ideal candidate brings strong technical skills, attention to detail, and a service-oriented approach to working in our dynamic, mission-driven team.&nbsp;&nbsp;Key Responsibilities&nbsp;Finance&nbsp;<ul><li>Manage day-to-day accounts payable and receivable processes, including coding, payments,&nbsp;and deposits in QuickBooks and Dext.&nbsp;</li><li>Perform regular reconciliations of bank, credit card, expenses, and statements.&nbsp;</li><li>Support the month-end and year-end financial processes with the accountant.&nbsp;</li><li>Maintain financial documentation by internal policies and procedures, audit, and funding requirements.&nbsp;</li><li>Prepare reports and financial summaries using advanced Excel.&nbsp;</li><li>Utilize software tools such as Dext for processing receipts and invoices.&nbsp;</li><li>Manage vendor and supplier payables and receivables documentation.&nbsp;</li><li>Assist with payroll processing and related reporting.&nbsp;</li><li>Support financial tracking for grants and project-specific budgets.&nbsp;</li></ul>General Administration&nbsp;<ul><li>Provide day-to-day administrative support, including internal communications, scheduling,&nbsp;meeting coordination, agenda preparation, and minute-taking.&nbsp;</li><li>Manage office systems, including document organization through SharePoint.&nbsp;</li><li>Administer and manage the voicemail system and phone service providers.&nbsp;&nbsp;</li><li>Liaise with the external IT service provider to coordinate and escalate requests&nbsp;&nbsp;</li><li>Coordinate procurement and maintain vendor, contractor, and supplier records.&nbsp;</li><li>Manage office supplies and subscriptions, coordinate mail and courier services.&nbsp;</li><li>Maintain shared calendars, filing systems, and workflow documentation.&nbsp;</li></ul>HR Administration&nbsp;<ul><li>Assist with onboarding and offboarding tasks.&nbsp;</li><li>Maintain accurate and up-to-date HR records and data.&nbsp;</li><li>Maintain and update employee information in SharePoint and HRIS system.&nbsp;</li><li>Provide administrative support for payroll and benefits administration.&nbsp;</li><li>Coordinate internal HR processes such as training, leave tracking.&nbsp;</li><li>Ensure discretion and confidentiality with sensitive HR and payroll data.&nbsp;</li></ul>Qualifications&nbsp;<ul><li>Minimum 5+ years of experience in office administration and accounts payable/receivable and payroll processing.&nbsp;</li><li>Proficient in MS Office, SharePoint, QuickBooks, Adobe Pro, and HRIS systems.&nbsp;</li><li>Advanced Excel skills required (formulas and conditional formatting).&nbsp;</li><li>Experience with project management and software such as Asana, MS Project,&nbsp;</li><li>Knowledge of privacy, confidentiality, and data security best practices.&nbsp;</li><li>Strong attention to detail, problem-solving, and analytical skills.&nbsp;</li><li>Excellent communication and people skills.&nbsp;</li><li>Proven ability to prioritize, juggle multiple tasks, and take initiative.&nbsp;</li><li>Ability to work independently with minimal supervision.&nbsp;</li><li>High degree of discretion and professionalism in managing confidential data.&nbsp;</li><li>Charity or nonprofit experience is a strong asset.&nbsp;</li></ul>Skills and Attributes&nbsp;<ul><li>Excellent organizational, analytical, and problem-solving skills.&nbsp;</li><li>Strong strategic thinking, political acumen, diplomacy, discretion, and judgment.&nbsp;</li><li>Ability to work under pressure and adapt quickly to shifting priorities.&nbsp;</li><li>A proactive, flexible attitude with a focus on impact and quality.&nbsp;</li><li>Proficiency in French or other languages is considered a strong asset.&nbsp;</li><li>We recognize and value the unique perspective that people with lived experience of poverty and/or precarious housing bring, in addition to the qualifications listed.&nbsp;</li></ul>&nbsp;Working Conditions&nbsp;This is a hybrid role; most work is performed remotely; flexible in-person work (1-2 days/week) is required at our Toronto office.&nbsp; Standard business hours apply, with some flexibility.&nbsp;<ul><li>Reliable home office setup suitable for remote work, including stable internet and a quiet work environment.&nbsp;</li><li>Extensive computer use and prolonged periods at a workstation.&nbsp;</li><li>Frequent participation in virtual meetings and use of telecom tools effectively.&nbsp;</li><li>Some lifting of equipment or supplies up to 30 lbs.&nbsp;</li><li>On-site work in a small office space.&nbsp;</li></ul>Benefits&nbsp;<ul><li>Health and Dental benefits&nbsp;</li><li>Accidental Death &amp; Dismemberment (AD&amp;D) insurance&nbsp;</li><li>Long-term disability insurance&nbsp;</li><li>Life insurance&nbsp;</li><li>Employer-sponsored RRSP (Registered Retirement Savings Plan),&nbsp;&nbsp;</li><li>Group and individual professional development opportunities.&nbsp;</li></ul>Paid Time Off&nbsp;<ul><li>Four weeks (20 days) of paid vacation annually&nbsp;</li><li>10 paid sick days per year&nbsp;</li><li>Birthday off&nbsp;&nbsp;</li><li>Office closes Dec 25-Jan 1st and Friday afternoons in summer.&nbsp;</li></ul>To apply for this job&nbsp;Applications should include a resume and cover letter in one PDF document submitted by email to <a href="mailto:opportunities@housingrightscanada.com" target="_blank">opportunities@housingrightscanada.com</a> with the subject line: Application – Finance and Administration Coordinator. &nbsp; CLOSING DATE: August 29th, 2025.&nbsp; &nbsp; At CCHR, we believe that a workforce that reflects the diversity of the communities we serve strengthens our ability to achieve our mission. We strongly encourage applicants of all genders, racial, ethnic, and cultural backgrounds, sexual orientations, abilities, and with a range of life experiences to apply.&nbsp; We are committed to full compliance with the Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, and all other applicable legislation. We will provide accommodation during the hiring process upon request, and information received relating to accommodation measures will be addressed confidentially.&nbsp; &nbsp; We thank all applicants for their interest. Only candidates selected for an interview will be contacted.&nbsp; No telephone or email enquiries, please.&nbsp;

Canadian Centre for Housing Rights

Finance and Administration Coordinator

DepartmentService Operations Support and OptimizationReports toManager Clinical Quality and TrainingJob type&nbsp;Full-Time, Permanent, Remote&nbsp;&nbsp;working onlyLocation&nbsp;Ontario BasedPosting period toWednesday, August 20, 2025The opportunityAre you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We’re seeking a&nbsp;&nbsp;full-Time, permanent, remote&nbsp;&nbsp;working only&nbsp;to join the Clinical Operations team to help give more young people’s feelings a place to go. Reporting to the Manager Clinical Quality and Training, the successful candidate will perform a key role in developing and implementing evaluation and measurement processes that enhance the effectiveness of clinical services and supports evidence-based decision making&nbsp;in accordance with the mission, vision values and established protocols of the Company. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!The responsibilities<ul><li>Responsible for the first-tier reviews of calls, chats and texts, and reports findings to management to help ensure quality of contacts and develop frontline performance</li><li>Identifies staff and management whose practice and documentation requirements do not meet expectations and requirements</li><li>Assists in the review of compliance initiatives, including operations, and supports the improvement of internal controls within the KHP counselling and texting departments</li><li>Understand, interpret, and coordinate quality and performance improvement activities, draft procedures and operational guidelines, perform data collection and reporting, and support compliance with regulatory requirements, best practices, and risk management activities</li><li>Responsible for the identification of risk areas and the interpretation and implementation of contract requirements to ensure compliance with applicable laws and regulations. Report findings, recommend improvements and corrective actions</li><li>Anonymizes client records and counselling and texting transcripts for data reporting as assigned</li><li>Ensures required Quality Assurance data is being collected and reported (review of calls and transcripts, systematic reviews of counselling and texting infrastructure and process flows)</li><li>Provide feedback to the counselling managers regarding probationary and annual staff reviews and status of performance improvement plans when indicated</li><li>Identify and implement (where possible) system and process improvements to enhance frontline training and/or QA work</li><li>Participate in team meetings and lead calibration sessions with peers and across clinical teams</li></ul>The qualifications<ul><li>Post-secondary diploma/degree in healthcare or related field, or demonstrated related abilities through experience and education &nbsp;&nbsp;</li><li>Applied knowledge of brief solution focused therapy and / or single session therapy. &nbsp;&nbsp;</li><li>Non-profit or social services experience preferred &nbsp;&nbsp;</li><li>Knowledge of laws and services directly affecting the lives of children and youth in Canada. &nbsp;&nbsp;</li><li>Possess an acceptable "Vulnerable Person Sector Criminal Reference Check" prior to starting employment. &nbsp;&nbsp;</li><li>Possess a current “Police Reference Check” prior to starting employment. &nbsp;&nbsp;</li><li>Priority will be given to those who are fluently Bilingual, French and English</li><li>Priority will be given to those with 2+ years’ experience in Texting</li></ul>Requirements&nbsp;<ul><li>As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions.&nbsp;</li><li>Flexibility and willingness to work in a 24/7 environment, including evening and weekend work&nbsp;</li><li>Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check”&nbsp;</li><li>Ability to travel to KHP offices as required</li></ul>You’ll already have the following<ul type="disc"><li>Experience in Counselling and/or Texting, performing at a high level of Quality</li><li>A Strong Performer or higher on a previous Performance Appraisal if internal</li><li>Detail orientated and strong analytical skills &nbsp;&nbsp;</li><li>Interpersonal and communication skills (oral and written) &nbsp; &nbsp;</li><li>Excellent time management skills &nbsp;&nbsp;</li><li>Team player who can work independently &nbsp;&nbsp;</li><li>Proficiency in the Microsoft Office suite of products</li><li>Demonstrated self-reflective practice &nbsp;&nbsp;</li><li>Knowledge of continuous quality improvement &nbsp;&nbsp;</li><li>Ability to adapt to both the ever-changing client and organizational needs &nbsp;&nbsp;</li><li>Demonstrated commitment to best practice and quality improvement &nbsp;&nbsp;</li><li>Commitment to the vision and goals of the organization &nbsp; &nbsp;</li></ul>Don’t meet every qualification listed?&nbsp;Studies often&nbsp;report equity-deserving people are less likely to apply&nbsp;for&nbsp;jobs unless they meet every&nbsp;requirement. KHP is&nbsp;dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role,&nbsp;but your experience doesn’t align with every qualification, we welcome&nbsp;you to apply anyway. You may have the qualifications / experience for this role or other opportunities at&nbsp;KHP!The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. &nbsp;As such, we always welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.&nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fkidshelpphone.ca%2Fget-involved%2Fabout-us%2Fidea-strategy-action-plan%2F&amp;data=05%7C02%7CAndy.Harris-Cartwright%40kidshelpphone.ca%7C99bfd1541be246c7e13308dd7b8c1691%7C48a1d701d4494421b2c808a3e5adbd7d%7C0%7C0%7C638802563832626032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Bg27f%2By1JUS%2Bj16oHgXYeiXLHUpDGEcCONnUrOHPZnU%3D&amp;reserved=0" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee&nbsp;Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul> Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our&nbsp;<a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

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