CRM & Systems Administrator

About Us

Samawada is a Canadian registered charitable organization dedicated to providing access to clean water in underserved communities in East Africa, with a particular focus on Somalia. We use technology and data to strengthen donor engagement, project tracking, and impact transparency.

Registered Charity Number: 723571485 RR 0002
Website: https://samawada.org/

What You Will Do

Configure, manage, and optimize CRM systems such as Monday.com, Salesforce, or similar platforms to support fundraising, donor relations, and project management.

Design and maintain workflows, automations, dashboards, and reports for tracking donors, volunteers, campaigns, and program outcomes.

Customize CRM objects, fields, forms, and pipelines to align with Samawada’s operational and reporting needs.

Integrate the CRM with email tools, forms, spreadsheets, and third-party platforms.

Ensure accurate data entry, data quality, and database maintenance.

Support staff and volunteers by providing CRM training, documentation, and ongoing technical assistance.

Develop impact tracking and donor reporting systems using CRM data.

Collaborate with fundraising, communications, and program teams to translate requirements into CRM solutions.

Implement data privacy and security best practices in compliance with Canadian regulations.

Troubleshoot system issues and continuously improve usability and efficiency.

What We Are Looking For

Hands-on experience with Monday.com, Salesforce, or comparable CRM systems.

Strong understanding of CRM architecture, workflows, and automation rules.

Experience creating dashboards, reports, and data visualizations.

Familiarity with donor management, fundraising pipelines, or volunteer tracking.

Strong organizational and analytical skills with attention to detail.

Ability to work independently in a remote environment while collaborating with a mission-driven team.

Experience in non-profit or social impact organizations is an asset but not required.

Nice to Have

Experience with Salesforce Nonprofit Success Pack (NPSP).

Basic scripting or automation experience (e.g., Zapier, Make, APIs).

Knowledge of data migration and system integrations.

Experience supporting remote teams or volunteers.

Why Join Us?

Help build the digital backbone of a growing humanitarian organization.

Apply your CRM expertise to support real-world social impact.

Gain hands-on experience managing systems used for donor engagement and program delivery.

Flexible, fully remote work environment.

Opportunity to shape how Samawada uses data and technology to drive impact.

Our Hiring Process

Submit your resume and brief description of your CRM experience.

Short discussion with our team.

Begin collaborating remotely.