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§ Provide new clients with an orientation to the job search process and ERC services
§ Identify clients initial need and stage in the job search process
§ Refer clients appropriately to ERC resources and/or community services
§ Provide on-going coaching, assistance and encouragement to clients
§ Initiate offers of support including software troubleshooting
§ Facilitate and develop job search information workshops
§ Conduct employment related computer tutorials
§ Create and develop workshop materials, forms and marketing materials
§ Critique client resume/cover letters accurately and suggest current trends
§ Ensure all information, resources, equipment are current and familiar
§ Research and gather information to create new resources and tools
§ Organize related materials and tools for ease of accessibility by clients
§ Conduct outreach activities and liaise with community agencies and organizations
§ Develop and promote greater employer networking opportunities for clients
§ Encourage client job search knowledge, confidence and independence
§ Collect ongoing client feedback
§ Perform front desk and other duties as required
§ Maintain an organized and productive work environment | 