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Advertiser Help
CharityVillage Help > Advertiser Help > Advertiser Listings Management Questions
Related Questions
· How long will my listing run?
· What do the terms "active", "suspended, and "expired" mean?
· How do I delete a listing from the database?
· How do I change a listing posted by a colleague?
· How do I add HTML code to my listing?

 
 
Why can't people see the listing I just posted?

There may be several reasons why you can't see your listing on the public side of the site. Here's what you should check:

  • The listing has not been submitted.
    • Log-in to your account.
    • Under the "Listings" heading, look under the "Pending Ads in My Basket" link.
    • If you have submitted the listings for approval, it will read "0 incomplete" and "0 pending".
    • If you have any listings that are still listed as pending or incomplete, you should click on the "Pending Listings in My Basket" link, make any necessary changes, and submit them for approval.
    • The order process is complete when you click the "Place Order" button and receive a confirmation e-mail.
  • The listing has not been approved. If your Basket is empty, our coordinator might not have approved the listing yet. Approval will never take more than one business day. If it has been longer than one day and you haven't heard from us and still can't see the listing, please contact the HelpDesk.
  • The listing is suspended.
    • From your Desk, click the "Manage My Listings" link.
    • On your list of ads, look for your listing under the "Suspended Listings" section.
    • If the listing is "Suspended", click the button marked "Reactivate" to make the ad live again. Double check that the deadline date has not passed already.

If you have checked all of these things and still can't see your ad, please contact the HelpDesk.


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